"I Know How It Feels...," Zomato Chat Support's 'Pookie' Response On Complaint Wins Hearts

A Zomato support executive's sweet or rather "pookie" response to a complaint has impressed the internet.

appuraja9

Jan 21, 2025 - 09:38

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Waiting for a hot cup of chai in the morning is as exciting as savouring that first comforting sip. For many tea enthusiasts, the day simply cannot begin without it. With the convenience of online food delivery in many Indian cities, ordering tea in the morning has become a popular habit. However, even a minor disruption, especially with your cherished chai order can spoil the mood. In a recent post, YouTuber Ishan Sharma shared how Zomato's "pookie chat support" came to the rescue of a customer who faced an issue with his chai order. For the unversed, "pookie" is a trending word to refer to any person, thing or moment as cute.

Sharma posted a screenshot of an online chat with a Zomato support executive. In the screenshot, a customer named Saransh complained about missing jaggery in his chai order. The customer wrote, "I can't have this chai now. What to do?"

The support staff promptly responded and suggested, "Sir..! I request you to have the chai..! I can initiate the refund for the jaggery."

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The customer insisted that they could not have the tea without jaggery. The support staff's following "pookie" response has won hearts on the internet.

He replied, "I know how it feels in the morning and without tea it makes us feel lost," adding, "Please sir..! Just for today I request you to have the chai! I don't want you to feel like this."

"Zomato got pookie chat support," Sharma captioned the post.

Zomato got pookie chat supportpic.twitter.com/TlDQyTBRDS— Ishan Sharma (@Ishansharma7390) January 15, 2025

Several X users were delighted to see this conversation and the "pookie" style of handling a complaint. Take a look:

A user wrote, "Zomato's got that personal touch! #PookieSupport." Another added, "Zomato has always been pookie."

One quipped, "They know that you're single that's why special pookie support for you."

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